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How to write a complaint email

Angry emails get filed. Clear ones get answered. Name what happened, name what you want, keep the emotion out.

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Three ways to say it

Scenario 1
Bad service at a restaurant / hotel
What you'd type

hi i'm writing to complain about my stay last weekend, the room was dirty when i arrived, the service was rude and the whole thing was honestly one of the worst experiences i've had

LessBot
What to send

Stayed [date]. Room wasn't cleaned. Front desk was rude. Requesting a refund for the night.

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Scenario 2
A product didn't work as advertised
What you'd type

hi, so i bought your product last month and it hasn't worked properly since day one, i've tried everything and it's still broken, i'm really disappointed and want to know what you'll do

LessBot
What to send

Bought [product] on [date]. Doesn't work as advertised. Requesting a refund or replacement.

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Scenario 3
You need to escalate to a manager
What you'd type

i've been trying to resolve this for weeks and no one has been able to help me, i'm really at a loss and would like this to be escalated to someone who can actually do something

LessBot
What to send

Three weeks of unresolved requests. Please escalate this to a manager.

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