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How to break bad news over text

Bad news over text needs to be clear, present, and short. Long messages read as cushioning that helps nobody.

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Three ways to say it

Scenario 1
You need to tell someone bad news
What you'd type

hi, i wanted to let you know something, i've been putting off telling you but i just have to say it: [thing] happened and i'm so sorry to have to be the one to tell you

LessBot
What to send

I have to tell you something hard: [thing] happened. I'm so sorry.

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Scenario 2
You need to cancel something big at the last minute
What you'd type

hey i really need to tell you something and i feel awful about the timing but i'm not going to be able to make the trip and i know how much you were looking forward to it

LessBot
What to send

I have to cancel the trip. I know the timing is brutal. I'm so sorry.

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Scenario 3
You have to tell someone they weren't chosen
What you'd type

hi, i've been sitting with this and i wanted to reach out personally, we've made a decision on [thing] and i'm sorry to say it's not going to be you, i know this is hard to hear

LessBot
What to send

The decision on [thing] didn't go your way. I'm sorry to say it here — you deserved a real conversation.

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